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Managing My Subscription
- ★ My tracking says that the estimated delivery date is unavailable. What does this mean?
- ★ I just signed up! When can I expect my box to arrive each month?
- ★ Why did our themed box arrive after the holiday?
- ★ How do I change my subscription?
- ★ My Bark Box has not arrived yet and it is past the estimated delivery date.
- ★ When will you bill me? How can I update my payment?
- My tracking says there was an 'Exception' with my delivery. What happened?
- My box was marked as 'Delivered' but it is not here. What happened?
- I signed up for upfront billing, and I was charged twice. Why?
- How do I set up mail forwarding?
- I have two dogs in the house, one enjoys softer toys & the other enjoys tough ones. Should I get two boxes?
- My dog’s diet has changed a lot. We cannot use the treats or chews anymore. Can you help?
- We have more than one dog, can you do two sizes in the same box?
- Do you have a half sized box? We don’t go through the toys & treats that fast!
- I have a charge on my account that I did not authorize, how do I report this?
- I live in Canada, why is my bill different?
- Am I able to skip my next box?
- Can I adjust my current box?
- I cannot login, can you help?
- How do I reset my password?
- How do I add items to my box?
- How do I change my address?
- Can I update my plan in the middle of my commitment?
- Can I customize my box?
- What is your cancellation policy? How do I cancel?