Delivery and Replacement

Shipping and Delivery

• When will I get my first box?
• When can I expect to get my monthly box?
• When will the Gift box arrive?
• Do I pay for shipping?

Tracking and Managing Order

• How do I change my address?
• How do I track my BarkShop order?
• When will I get my BarkShop order?
• Why is shipping my BarkShop order taking so long?
• When will you ship this month's box?
• Why is my box marked as "Delivered" but I didn't get the box?

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Replacement Policy

• Do you have a satisfaction guarantee?
• What is your return or exchange policy?

Covid Concerns

• Dog care during the Coronavirus pandemic
• Should I be concerned about the packages during the Covid outbreak?
• Where can I get details about my pup and the Coronavirus?