Payments and Billing
- When will you bill me?
- Why was my card updated but I did not update it on the site?
- What are my payment options?
- Why am I charged for $1?
- Why am I charged twice when I paid in full?
- I have an unauthorized charge on my account, can you refund me?
Account Management
- How do I cancel?
- How do I update my account and subscription?
- Do you have a half sized box?
- Am I able to skip or pause my next box?
- How do I add items to my box?
- Can I add an item from BarkShop to my pup's box
Customization
- Can I tailor my pup's box?
- Can I have all toys in the box?
- Can I customize the treats in my box?
- Can I customize the toys in my box?
- Can we have more toys than treats or vice versa?
- What if I have more than one dog?