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  1. BARK
  2. Manage My Account

Manage My Account

Payments and Billing

  • When will you bill me?
  • Why was my card updated but I did not update it on the site?
  • What are my payment options?
  • Why am I charged for $1?
  • Why am I charged twice when I paid in full?
  • I have an unauthorized charge on my account, can you refund me?
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Account Management

  • How do I cancel?
  • How do I update my account and subscription?
  • How to Send a Copy of your Chat Conversation to your Email
  • Why am I locked out of my Account?
  • Do you have a half sized box?
  • Am I able to skip or pause my next box?
See all 9 articles

Customization

  • Can I tailor my pup's box?
  • Can I have all toys in the box?
  • Can I customize the treats in my box?
  • Can I customize the toys in my box?
  • Can we have more toys than treats or vice versa?
  • What if I have more than one dog?
See all 8 articles
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