Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in Your Orders.
You may check out this link to learn more about the Returns and Refund. Click this link to request for a refund and email us at hello@barkessentials.com for replacement.