Frequently Barked Questions

I just signed up! When can I expect my box to arrive each month?

Welcome to the pack!!! We are so happy that you and your pup (or pups!) get to enjoy these monthly goodies. 

Your first box generally takes 2-3 business days to process. Once shipped out, you will receive an email notification with the tracking link. You can also view your tracking information on your Account Dashboard page




For new customers within the 48 contiguous states, boxes take 5-8 business days to arrive in your pup's paws! For our Alaskan and Hawaiian pups, it typically takes 8-12 business days from the ship date to arrive.

Each month the boxes will be shipped within the first two weeks of each month. Once your box is on the way, you will receive an email with a tracking link with an estimated delivery date. Additionally, you can always check out the status of your box on your Account Dashboard.

You will have an estimated delivery date for your order, but here is what you can expect once the box has shipped:

  • In the 48 Contiguous US States, once shipped, it’ll take 5-8 business days. 
  • Outside Contiguous US & Canada: once shipped, it’ll take 8-12 business days.

If you have any additional questions about shipping, please contact our Happy Team! 

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