Frequently Barked Questions

My box was marked as 'Delivered' but it is not here. What happened?

That’s no fun! Sometimes boxes arrive within a day or two after being marked delivered. Additionally, if you have a side door or back porch, be sure to check those areas. If you live in an apartment complex, it may have been delivered to the main office.

Before reaching out to our Happy team, we recommend doing the following:

  • Verify your address is correct on your shipping email.
  • Ask if your neighbor’s dog intercepted it.
  • Check with your local post office.

If your address is correct and your neighbor’s dog didn’t steal it, holler at our Happy Team so we can make it right!

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