Frequently Barked Questions

I signed up for upfront billing, and I was charged twice. Why?

Our upfront subscriptions are a great way to save big bucks while spoiling your favorite pup! Since upfront billing is offered after your sign-up is complete, though, billing looks a little different. 

When your pup signs up, that first month is billed immediately, then your pup is offered that upfront deal! If that upfront deal is accepted, you would then see a second charge for the difference! 

For example: If your pup signed up for our BarkBox 12-month subscription at $23/month, and then opted in for the upfront at $234, you would see a $23+tax charge for the first month, and then a prorated charge of $211+tax for the remaining 11 months.

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