Frequently Barked Questions

My box shows delivered and it has not arrived. Can you help?

Oh no! We are so sorry to hear about this! We know how upsetting this can be for you and your pup!

Sometimes a box is marked 'Delivered' and it will be delivered by the end of the day or even early the next day! Additionally, if you have a side door or back porch, be sure to check those areas. If you live in an apartment complex, it may have been delivered to the main office.

If the box still has not arrived, the Happy Team would love to sniff out the issue for you right away by emailing

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