Oh no! Please accept our sincere and profuse apologies! Know that this is not the norm for us, as we strive for the absolute best experience for our customers.
Since the boxes go from truck to truck, state to state, it's difficult for us to track down where the issue may have originated, but we assure you your box left our warehouse with as much attention to detail as possible. Please reach out to our Happy Team so we can get a replacement sent out to your pup right away!