For new customers within the 48 contiguous states, boxes are automatically processed. It typically takes 1-2 business days to ship and an additional 2-5 business days to arrive in your pup's paws! When priority shipping is offered the shipping timeframe is 1-3 business days.
For our Alaskan, Hawaiian, and Canadian pups, it typically takes 2-3 business days to ship and an additional 4-12 business days to arrive in your pup's paws. It may take longer for American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands.
Orders that contain multiple different products may be shipped separately. In this case, customers will receive tracking numbers for each shipment. If customers do experience split shipments, the delivery timeframe for receiving the entirety of the order may be slightly affected.
When can I expect to get my monthly box?
When will the Gift box arrive?
Why does the tracking details says "Exception"?
Why is my box marked as "Delivered" but I didn't get the box?
How do I set up mail forwarding?