Oh no! We are so sorry to hear about this! It doesn't happen often, but sometimes orders are fulfilled incorrectly at the warehouse and a goodie gets missed. Please accept our sincere and profuse apologies! Rest assured we will send a replacement! Just reach out to into our Happy Team.
To help us improve our service going forward, if you're able to, we'd love to have a picture of the barcode and SKU on the back of the BarkBox. This will allow us to check on the issue & get this resolved ASAP for you & your pack!
What happens if my box arrives damaged?
What to do if I got the wrong type of box?
Do you have a Satisfaction Guarantee?