Oh no! We are so sorry to hear about this! It doesn't happen often, but sometimes the pups at the warehouse goof up. Please accept our sincere and profuse apologies! Rest assured we will send a replacement! Just bark into our Happy Team by emailing us at firstname.lastname@example.org. Or reach out to us via our other contact methods!
To help us improve our service going forward, if you're able to, we'd love to have a picture of the barcode and SKU on the back of the BarkBox. This will allow us to sniff out the issue & get this resolved ASAP for you & your pack!