Frequently Barked Questions

How do I claim my gift?

First, welcome to the pack! What a wonderful gift for your pup!

If you have already started receiving BarkBoxes as a gift, lucky you! You do not need to take any further steps in order to claim your gift. However, if you would like to tell us more about your account, visit our gift claim page & follow these steps:

1. Click the 'Already received your first box?" option.


2. Enter the email address that your gift giver used to start your BarkBox Gift! Don't know what email was used? If you received a "Welcome to the Pack" email, it will be that email address! Didn't get an email or don't know if you did? Give us a bark at to sniff this out for you!


3. Finish setting up your account for your pack! We would love to know everything about your pack to ensure they receive the best BarkBox possible! 

If you received a physical gift card or an email with an e- gift card, you can claim your gift here! Enter the gift code or pin number in the box & hit claim. 


If you need further assistance, bark into The Happy Team! We would love to lend a paw.

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