Frequently Barked Questions

I live in Canada, why is my bill different?

All of our subscriptions are billed in USD (United States Dollar). You may be seeing the conversion rate on your bill. Additionally, there is a shipping fee & a sales tax for each BarkBox purchased. 

Tax rates in Canada, like the US, vary by location. Taxes are determined by the Province (State) in which the box is shipping. Some Canadian pack members are only being billed for GST (Goods and Services Tax) that is a flat percentage for all of Canada. Some Provinces require additional taxes on top of that GST, which will combine to be an HST (Harmonized Sales Tax). 

If something is not quite right about your bill, please contact our Happy Team to take a further look into your pup's account. 

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