Frequently Barked Questions

What is your shipping method? How fast can I get it? Do I pay for shipping?

Shipping is FREE for customers in the contiguous 48 states. 

Canadian, Alaskan and Hawaiian pups will see an $8/month shipping charge.*

In order to get your BarkBox in your dog’s paws as quickly and reliably as possible, we use a combination of FedEx and USPS in the US. Boxes shipping to Canada will get carried to the border by DHL then be delivered by your local Canada Post.

We ship out BarkBoxes within the first two weeks of every month with estimated delivery of 2-8 business days in the contiguous states and 8-12 business days in Canada, Alaska, Hawaii, and other US territories. It may take longer for American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands. 


- When priority shipping is offered the shipping timeframe is 1-3 business days.
- If your shipping address changes to a location that requires paid shipping (Canada, Hawaii, & Alaska), you will be billed for shipping moving forward. 

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