Frequently Barked Questions

When will you bill me?

You will be billed immediately for your first box when you complete the sign-up process.* Your pup's first box ships immediately, as soon as you sign up! Once the box leaves our warehouse, you will receive an email tracking information. 

If you signed up for a monthly billing plan, you will be billed on the 3rd of each subsequent month in most cases. 

If you opted in to pay upfront (prepaid), your renewal date will be on the 3rd of the month, once your pup has received 6 or 12 months of BarkBoxes in most cases.


You can always view your billing date by following these steps:

1. Login to your account with your email address & password.


2. Click 'Account' in the top right-hand corner of the page. 




3. Scroll down the page to view the 'Subscription settings' box. If you are 'Billed monthly', you will be billed on the 3rd of each month in most cases. If you are 'Prepaid', you will be billed at the end of your 6 or 12-month commitment on the 3rd of the following month. 


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*If you signed up for a monthly billing plan between the 25th and the end of the month, your next billing date will be the 9th in order to space out the joy. From then on, you'll be billed on the 3rd of each month. 

If the 3rd of the month is not a good fit for your pack, we have options to pay on other dates between the 1st and the 10th of each month, just reach out to our Happy Team for details. 

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