Frequently Barked Questions

My box has not arrived yet and it is past the estimated delivery date.

Oh no! We are so sorry to hear that your box has not arrived on the estimated date of delivery. This is certainly not the experience we wish you to have with us. Rest assured we will make sure we get your pup’s tail wagging ASAP!

With every journey your box takes, it requires a team of people to organize its route to you and your pup. We will update your tracking link & Account Dashboard as soon as we receive updates from our mail carriers. 




We designed our tracking page to be as accurate as possible, but there are always outside factors that may impact it. If you had an estimated delivery date and your box was marked delivered but has not arrived, please chat with our Happy Team. We can review your shipping experience and make things right!


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