Oh no! We are so sorry to hear that your box has not arrived on the estimated date of delivery. This is certainly not the experience we wish you to have with us. Rest assured we will make sure we get your pup’s tail wagging ASAP!
We’re seeing carrier delays in delivering packages due to increased volume due to the unprecedented shift to online shopping this season. If your tracking page says Estimated Delivery: Unavailable please note, we are unable to provide an updated estimated delivery date for your package. However, your box is still on the way! Our Happy Team reviews the same tracking page that is presented to you on your account dashboard. Sadly, we do not have any additional updates outside of what is displayed on your tracking page.
With every journey your box takes, it requires a team of people to organize its route to you and your pup. We will update your tracking link & Account Dashboard as soon as we receive updates from our mail carriers.
We designed our tracking page to be as accurate as possible, but there are always outside factors that may impact it. If you had an estimated delivery date and your box was marked delivered but has not arrived, please chat with our Happy Team. We can review your shipping experience and make things right!