Frequently Arf'ed Questions

Where is my order?

Once your package hits the road, Gus from BarkShop will shoot you an email letting you know that your order is on its way! You’ll be able to keep an eye on your packages’ progress via the tracking link provided.

Orders going to any of the 48 contiguous states can be expected to arrive in 2-5 business days.

Orders headed to Canada, Hawaii, Alaska or to any US territories typically take 4-12 business days to arrive. At this time we only have tracking available up to the border, but we are certainly working to improve this experience! 

Please note that tracking data may take up to 1-2 business days to appear on the USPS or DHL websites. 

Only received half of your order? Check out ‘Where Is The Rest Of My Order’ for info on split shipping.

If you still need help locating your pup’s package, we can help! The BarkHappy team is available M-F 9am to 11pm EST, Sat-Sun 11am to 7:30pm EST via live chatFacebook messenger, or by emailing [email protected].

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