Frequently Barked Questions

Can I Exchange Something My Pup Didn't Love?

Did you know about Scout's Honor?

It’s our guarantee that if your pup isn't 100% happy with their BarkBox we'll work with you to make it right. For real! No fuss. No disappointed pups.
We know that pups have their own preferences and what makes one jump for joy, may leave another hanging their head - and that's why we have our Scout's Honor guarantee! If your pup turns up their snout to an item they've received, give the Happy Team a holler here and our dog loving experts will help figure out how to make your BarkBox experience perfect.


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