Frequently Barked Questions

Tracking On My BarkBox Delivery Shows “Delivered,” But It Hasn't Arrived!

First thing’s first, check with your neighbors, and building manager to see if they may have picked up the box for you.

If the address is right and you're still unable to hunt down the box, give your local post office a bark to see if they might have it. Sometimes boxes accidentally get marked as "Delivered" even though they’re waiting at the post office. 

If you still can't sniff that darned box down, reach out to the Happy Team so we can make sure to fix this and keep that tail wagging! You can contact us through email here, bark at us via chat, or text or call us at 855-944-2275.

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