Frequently Barked Questions

Will You Let Me Know When My BarkBox Has Shipped?

For US customers: Scout sends you an email on the 15th confirming your shipment, providing a link to your tracking info.

For our Canadian subscribers: while we cannot provide tracking for Canada Post at this time, you will get an email confirming that your box has shipped.

If you haven’t seen an email from Scout, check your spam folder! If you find Scout’s email there, click “move to inbox” so that Scout won’t end up in spam again. 

If you need any further help with this, please reach out to the Happy Team! You can contact us through email here, bark at us via chat, or text or call us at 855-944-2275.


Was this article helpful?
1 out of 3 found this helpful
Have more questions? Submit a request